Effective date: October 28, 2025

1. Introduction

Welcome to the Relais Onatchiway website (the “Site”). This Privacy Policy (the “Policy”) explains:

• what personal information we collect;
• how we use, protect and, where applicable, disclose it;
• the rights you have regarding your personal information.

We are committed to respecting the principles applicable to the protection of personal information in the course of commercial activities, including those set out in the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

2. Data Controller

The organization responsible for processing personal information on this Site is:

Relais Onatchiway
Address: 5, chemin Onatchiway, Saint-David-de-Falardeau, QC G0V 1C0
Email: relaisonatchiway@hotmail.com
Phone: (418) 690-4121

You may contact us with any questions regarding this Policy or your privacy rights.

3. Personal Information We Collect

3.1 Information You Provide

When you use our contact form, you may voluntarily provide:

• your name;
• your email address;
• your phone number;
• any other information you choose to include in your message.
  
  

3.2 Information Collected Automatically

When you visit the Site, certain technical information may be collected automatically in accordance with standard Internet practices, such as your IP address, browser type, time spent on the Site and pages visited. This information is generally anonymized or pseudonymized.

3.3 Cookies and Tracking Technologies

The Site may use cookies or similar technologies to:

• improve your browsing experience;
• analyze how the Site is used;
• display relevant content.

You can configure your browser to refuse cookies or notify you before cookies are used.

4. Purposes of Collection

We use your personal information to:

• respond to requests submitted through our contact form;
• send you information or offers if you have consented to receive communications;
• analyze and improve the Site and our services;
• comply with our legal obligations.
  
  
  

5. Consent

By using the Site or providing personal information through our forms, you consent to the collection, use and disclosure of your information in accordance with this Policy. You may withdraw your consent at any time, subject to applicable legal or contractual restrictions.

6. Sharing and Disclosure

We do not sell your personal information to third parties.

We may share your information with:

• technical service providers acting on our behalf, such as hosting, maintenance and analytics providers;
• legal or regulatory authorities when required by law.

We take reasonable steps to ensure that these third parties provide an appropriate level of protection for your personal information.

7. Data Security

We implement appropriate technical, organizational and physical measures to protect your personal information against loss, unauthorized access, disclosure, alteration or destruction.

8. Retention Period

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with our legal obligations.

Once this period has expired, the information is deleted or anonymized.

9. Your Rights

Depending on applicable legislation, you may:

• access the personal information we hold about you;
• request the correction of inaccurate or incomplete information;
• withdraw your consent to the use of your information, which may affect certain services;
• request the deletion of your information where permitted by law.

To exercise these rights, please contact us using the information provided in Section 2. We will respond within a reasonable timeframe.

10. International Data Transfers

If your personal information is transferred to a country where privacy laws provide a different level of protection than Canadian laws, we will take appropriate measures to ensure that your information remains adequately protected.

11. Minors

The Site is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate steps to delete it.

12. Changes to This Policy

We may update this Policy from time to time. The most recent version will be published on this page along with its effective date.

We encourage you to review this Policy periodically.

13. Cookies and Tracking Technologies

We use:

• strictly necessary cookies required for the operation of the Site;
• analytics cookies to measure Site traffic and usage;
• potentially advertising cookies, where applicable.

You can manage your preferences through your browser or through the cookie consent tool available on the Site.

14. External Links

The Site may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites.

We encourage you to review their privacy policies before providing them with personal information.

15. Contact

For any questions, requests or complaints regarding the protection of your personal information:

Email: relaisonatchiway@hotmail.com
Phone: (418) 690-4121
Address: 5, chemin Onatchiway, Saint-David-de-Falardeau, QC G0V 1C0

You may also file a complaint with the Office of the Privacy Commissioner of Canada if you believe that your privacy rights have not been respected.